Privacy Policy

LAST UPDATED MARCH 2025

Total Property Cleaning and Maintenance (“we,” “our,” or “us”) is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect personal information from you when you:

  • Contact us via phone, email, our website, or social media platforms.

  • Request a quote or book our cleaning and maintenance services.

  • Subscribe to our newsletters or marketing communications.

  • Interact with us in person, over the phone, or via our website.

The information we may collect includes:

  • Personal Details: Name, address, phone number, email address, and other contact information.

  • Service Information: Details related to the cleaning and maintenance services you request.

  • Payment Information: Billing address and payment details.

  • Website Usage Information: IP address, browser type, browsing activity, and referring website addresses.

2. How We Use Your Information

We use your personal information to:

  • Provide you with cleaning and maintenance services.

  • Respond to your inquiries, requests, or complaints.

  • Process payments and manage billing.

  • Improve our website, services, and marketing efforts.

  • Send marketing communications, special offers, or service updates (with your consent).

  • Comply with legal and regulatory obligations.

3. Disclosure of Your Information

We may disclose your personal information to:

  • Third-party service providers who assist us in providing our services (e.g., payment processors, IT support, marketing agencies).

  • Authorities if required by law or if necessary to protect our rights, property, or safety.

  • Business partners for marketing purposes, but only if you have given us your consent.

4. Data Security

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Access and Correction

You may request access to, or correction of, your personal information held by us. To do so, please contact us using the contact details below.

6. Marketing Communications

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Total Property Cleaning and Maintenance
Email: hello@totalpropertycleaning.com.au
Phone: 0433 779 909

By using our services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.